☾ · ◐ · ● · ◑ · ☽
must-haves with autumn
Shipping Policy
What to expect when your handmade treasures, curated finds, and cozy little must-haves make their way to you.
From our corner to yours
Getting Your Order on Its Way
We take care in preparing and shipping your orders, whether they include handmade goods, curated finds, supplier-fulfilled products, digital items, or a mix of cozy little chaos.
Because products may come from different makers, suppliers, or fulfillment locations, processing times, carriers, and package arrival dates can vary from one order to another.
The journey to your doorstep
Shipping, Tracking & Delivery
From where we ship to what happens when a package takes the scenic route, here’s what you need to know.
📬 Where We Ship
Must-Haves With Autumn currently ships physical orders within the United States only.
We do not currently offer international shipping for physical products.
💌 Free Shipping
Standard shipping is currently included with eligible physical purchases shipped within the United States, so you will generally see Free Shipping at checkout rather than a separate standard shipping charge.
Certain special circumstances, including reshipping, refused or undeliverable packages, unauthorized returns, address corrections, or other carrier-related charges caused after an order is placed, may result in additional fees as described in our Refund & Returns Policy.
🕰️ Processing & Delivery Times
- In-stock physical items generally begin processing after payment has been successfully received.
- Physical orders may require up to 5–21 business days for processing before shipment, depending on the product and fulfillment source.
- Handmade, custom, made-to-order, curated, or supplier-fulfilled items may require additional processing time.
- Business days are Monday through Friday and generally exclude federal holidays.
- Estimated processing times do not include carrier transit time after a package has shipped.
- Once your order has entered fulfillment or has been packaged, changes may no longer be possible.
- Once an order has shipped, it cannot be canceled.
If you need help with an order that has already entered fulfillment or shipped, please contact us rather than refusing the package so we can provide the appropriate instructions.
🚚 Shipping & Carriers
- Orders may ship through USPS, UPS, FedEx, or other available courier or fulfillment partners depending on the product, destination, and fulfillment source.
- The carrier and shipping service used for an order may vary.
- Some orders may arrive in multiple packages if products are handmade, sourced from different suppliers, or fulfilled from different locations.
- Processing and transit times may vary because of supplier availability, carrier delays, weather, holidays, seasonal demand, or other circumstances outside our control.
📍 Shipping Addresses
Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate deliverable address at checkout.
If you notice an error after placing an order, contact us as soon as possible at mwa@musthaveswithautumn.com . We will make reasonable efforts to correct the address before fulfillment, but we cannot guarantee that changes can be made once processing has begun.
Once an order has shipped, address corrections or rerouting may not be possible and may result in additional carrier, return, or reshipping fees.
📦 Multiple Shipments
Because Must-Haves With Autumn may offer handmade goods, curated products, supplier-fulfilled finds, and products prepared from different locations, a single order may arrive in more than one shipment.
Receiving only part of your order does not necessarily mean something is missing. Your remaining items may simply be traveling from a different cozy corner of the supply universe.
When available, separate tracking information may be provided for individual shipments.
🔎 Tracking
When tracking is available, tracking information will generally be provided after your package has been prepared for shipment.
Please allow time for the carrier to scan and activate newly created tracking information. A tracking number may be issued before the carrier’s system displays movement.
📬 Delivered, Missing & Delayed Packages
Carrier delays can occasionally occur after an order has left the fulfillment location. Delivery dates and tracking estimates provided by carriers are estimates and are not guaranteed by Must-Haves With Autumn.
If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors when appropriate, and with the carrier.
If a shipment appears lost, significantly delayed, or otherwise experiences a delivery problem, contact us at mwa@musthaveswithautumn.com so we can help determine the appropriate next step.
💻 Digital Products
Digital products, downloads, templates, files, and Digi-Docs do not require physical shipping. Access or delivery details will be provided electronically when applicable.
If you have trouble accessing a digital purchase, contact us at mwa@musthaveswithautumn.com .
💸 Sales Tax
Applicable sales tax may be calculated and collected at checkout based on the order, product, shipping destination, and applicable tax requirements.
The amount of tax charged, when required, will be displayed during checkout before your order is submitted.
🖊️ Typographical & Listing Errors
Sometimes the magick is flawless… the typing? Less so. If you notice an incorrect price, product detail, shipping detail, availability status, or other listing issue, please contact us so we can correct it.
Errors may occur because of supplier feeds, inventory changes, human error, delayed updates, or plain old website goblin behavior.
🔄 Price & Availability Changes
Product prices, availability, and other listing details may change periodically. Current information displayed on the website at the time of purchase generally applies to new orders, subject to correction of obvious errors or circumstances otherwise addressed by our policies.
PACKAGE WISDOM
Sometimes Orders Wander
Different fulfillment locations can mean separate packages, separate tracking numbers, and slightly different arrival dates.
If something looks unusual, give the tracking a little time to update and reach out if you still need help figuring out where your order has wandered off to.
Need a hand?
Still Need Help?
Questions about shipping, tracking, or an order can be sent to:
Must-Haves With Autumn
mwa@musthaveswithautumn.com
We’ll be here — coffee in hand and candle lit. 🕯️💌