Refund & Returns Policy

Last updated: May 25, 2026

We want your order to arrive safely, correctly, and with as little chaos as possible. If something is wrong, please contact us quickly so we can help.

📦 Returns: General Policy

All return claims must be made within 3 days of delivery — no exceptions.

If you are unsatisfied with an eligible item, contact us at autumn@musthaveswithautumn.com within 3 days of delivery to request a return.

Once the returned item is received and approved, we will process your refund. You may also choose store credit to use toward something else — just let us know in your request.

🚫 Non-Refundable Items

We do not offer refunds under any circumstance for:

• Digital products, downloads, templates, files, or digi-docs.
• Custom work, custom ritual requests, or personalized services once work has begun.
• Completed readings, spiritual guidance sessions, spellwork, or other delivered spiritual services.
• Consumables, bath products, body products, supplements, herbs, teas, oils, sprays, or similar personal-use items.
• Handmade products.
• Undergarments or intimate items.
• Jewelry.
• Opened, used, worn, altered, or damaged items.

🔁 Exchanges

We do not offer direct exchanges. If you ordered the wrong item and the item is eligible for return, please follow the return process above.

Once your refund is processed, you may place a new order for the correct item separately.

📸 Damaged Orders

All damage claims must be submitted within 3 days of delivery.

If your item was damaged in transit, we will review the claim and may begin a loss or damage investigation with the carrier or supplier. After approval, a replacement may be shipped using the same shipping method from the original order when available.

Photo evidence is required, including:

• The damaged item or items.
• The shipping box with damage visible.
• All original packaging.

Please do not throw away the item or packaging. You may be asked to keep the full package available for carrier inspection. Failure to provide the required photos or packaging may void your claim.

Email all damage reports to autumn@musthaveswithautumn.com.

🚫 Refused Orders

If an order is refused and returned, you may be responsible for return shipping costs and a 25% restocking fee.

We also reserve the right to bill your account for any shipping fees charged to us if a package is returned or refused without prior approval.

☀️ Summer Heat & ❄️ Winter Cautions

Please order wax-based, temperature-sensitive, or fragile products at your own risk during extreme weather.

Wax products, handmade goods, body products, and other sensitive items may melt, soften, freeze, crack, or become damaged in transit due to heat, cold, or weather conditions outside our control.

We will not replace or refund wax products damaged due to heat.

To help prevent issues:

• Make sure someone is available to accept delivery.
• Bring packages inside as soon as possible.
• Let packages warm up naturally before opening in cold weather.